Annex 2
Future reporting
Information governance |
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FOI by service and directorate |
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· number received |
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· number responded in time |
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· number responded out of time |
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· % in time |
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· % out of time |
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FOI reviews by service and directorate |
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· number received |
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· number responded in time |
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· number responded out of time |
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· % in time |
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· % out of time |
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· Numbers for decisions upheld, partially upheld, not upheld |
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EIR by service and directorate |
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· number received |
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· number responded in time |
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· number responded out of time |
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· % in time |
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· % out of time |
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EIR reviews by service and directorate |
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· number received |
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· number responded in time |
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· number responded out of time |
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· % in time |
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· % out of time |
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· Numbers for decisions upheld, partially upheld, not upheld |
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SAR by service and directorate |
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· number received |
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· number responded in time |
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· number responded out of time |
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· % in time |
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· % out of time |
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SAR reviews by service and directorate |
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· number received |
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· number responded in time |
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· number responded out of time |
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· % in time |
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· % out of time |
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· Numbers for decisions upheld, partially upheld, not upheld |
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Rights of individuals by service and directorate |
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· number received by type |
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· number responded in time |
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· number responded out of time |
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· % in time |
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· % out of time |
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Notifiable (reported to regulator/ICO) breaches by service and directorate |
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· Number |
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· Grade by service and directorate e.g. Green / Amber /Red |
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· Decision - action, no further action (nfa) |
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ICO decision notices by service and directorate |
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· number |
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· decision - upheld, partially upheld, not upheld |
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· actioned in time |
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· actioned out of time |
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· % actioned in time |
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· % actioned out of time |
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Requests for disclosure of info by service and directorate |
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· number received |
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· number disclosed |
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· number withheld |
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· % disclosed |
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· % withheld |
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The 4Cs – corporate |
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compliments by service and directorate |
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· number received |
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comments by service and directorate |
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· number received |
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· responded to in time |
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· responded out of time |
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· % in time |
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· % out of time |
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concerns by service and directorate |
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· number received |
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· responded to in time |
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· responded out of time |
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· % in time |
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· % out of time |
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4Cs complaints by service and directorate |
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· number received |
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· number assessed at grade 1 |
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· number assessed at grade 2 |
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· % assessed at grade 1 |
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· % assessed at grade 2 |
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· number grade 1 responded in time |
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· number grade 1 responded out of time |
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· number grade 2 responded in time |
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· number grade 2 responded out of time |
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· number grade 1 upheld, not upheld, partially upheld, not proven, not pursued |
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· number grade 2 upheld, not upheld, partially upheld, not proven, not pursued |
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· % grade 1 upheld, not upheld, partially upheld, not proven, not pursued |
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· % grade 2 upheld, not upheld, partially upheld, not proven, not pursued |
Adults & Childrens social care complaints |
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ASC complaints by service and directorate |
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· number received |
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· number assessed at Green Amber Red |
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· % assessed at Green Amber Red |
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· number RAG*responded in time |
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· number RAG responded out of time |
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· number upheld, not upheld, partially upheld, not proven, not pursued |
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· % upheld, not upheld, partially upheld, not proven, not pursued |
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CSC complaints by service and directorate |
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· number received |
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· number assessed at Stage 1 Stage 2 Stage 3 |
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· % assessed at Stage 1 Stage 2 Stage 3 |
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· number Stage 2 Stage 2 Stage 3 responded in time |
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· number Stage 1 Stage 2 Stage 3 responded out of time |
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· number upheld, not upheld, partially upheld, not proven, not pursued |
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· % upheld, not upheld, partially upheld, not proven, not pursued |
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LGSCO cases by service and directorate |
· number |
· decision - closed after initial inquiry outside jurisdiction; closed after initial inquiry no further action; not upheld no further action; not upheld no maladministration; premature; report issued not upheld no maladministration; report issued upheld maladministration and injustice; upheld maladministration and injustice no further action already remedied; upheld maladministration and injustice; upheld maladministration no injustice; upheld no further action. |
· actioned in time |
· actioned out of time |
· % actioned in time |
· % actioned out of time |
Other Ombudsman e.g. Housing |
· number |
· decision - maladministration; partial maladministration; no maladministration; redress; resolved with intervention/early resolution; outside jurisdiction |
· actioned in time |
· actioned out of time |
· % actioned in time |
· % actioned out of time |